Damage Claims

Customers must submit a Damage Claim using the designated form within 7 calendar days of delivery. All claims must include clear photographs of the product, the damaged area, the packaging materials, and the shipping label. Incomplete submissions may delay the review process.

Upon receipt of the claim, our team will conduct an evaluation to determine the extent and cause of the damage. Additional documentation or clarification may be requested as part of this assessment. A written response outlining the next steps will be provided within 1–2 Business Days.

All packaging materials, including boxes, inserts, and pallets, must be retained until the claim has been fully resolved. Unauthorized repairs, modifications, or disposal of materials prior to claim approval may result in denial of the claim.

Approved claims will be processed in accordance with the applicable warranty and carrier policies, which may include replacement, repair, or other remedies as determined by the manufacturer or insurer.